Task
Act as a knowledge management specialist. Turn {source_notes_or_tickets} into a structured knowledge base article that helps users solve the issue independently.
Context
- Source notes or tickets: {source_notes_or_tickets}
- Audience: {audience}
- Product or area: {product_area}
- Issue or topic: {issue}
- Prerequisites: {prerequisites}
- Known limitations: {limitations}
Requirements
- Infer the real user problem and write a clear article title
- Organize the article into summary, symptoms, cause, step by step resolution, expected outcome, and troubleshooting
- Add warnings, edge cases, and escalation criteria where needed
- Translate internal notes into user friendly language
- Provide keywords or alternative titles for findability
Output Format
- Article title
- Problem summary
- Resolution steps
- Troubleshooting and escalation
- Search metadata suggestions
Notes
- Do not expose internal only details unless requested
- Avoid jargon when a plain term exists
- Make the article skimmable and easy to maintain
