Task

Draft de-escalation emails for a difficult customer situation described in {Incident Summary}.

Context

Customer: {Customer Name/Segment}. Relationship stage: {Stage}. Desired outcome: {Desired Outcome}. Policy constraints: {Policy/Legal Constraints}.

Requirements

• Create 3 versions: empathetic, firm, executive.
• Each email should include: acknowledgement, ownership, clear next step, timeline, and contact channel.
• Offer 2 compensation/repair options aligned with {Constraints} (or state why not possible).
• Include a subject line and a 1–2 sentence internal note for support team.

Output Format

• Version 1–3: Subject + Email Body
• Support Note (per version)

Notes

Avoid blaming language. Use neutral facts from {Incident Summary}. If legal risk exists, propose compliant phrasing and what to avoid saying.